How to Hire for Customer Support

Newsletter | April 27, 2016

How to Hire for Customer Support When you have just under two hours to determine if the person sitting opposite you is the right fit for your company or not, every question matters. While this can be quite difficult even for roles with skills that can be determined right off like coding or writing, the complexity increases exponentially when soft skills come into the picture. Imagine trying to figure out if the candidate has qualities like empathy, attributes that usually take people days, months, years to figure out, on a time constraint. We've accrued so much free advice on how to hire for customer support that we decided to put it together in one place and share the love.

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2016 Small Business Book Awards - Nominations Opened March 2! Apr 27 - Online Calling all Business Book Authors, Promoters, Publishers and Readers - we’ve opened up the nominations for the 2016 Small Business Book Awards! NOMINATE your favorite business books published in 2015 by April 27th today. Read More Discover more events on the Small Business Trends event calendar or Submit your small business event for Free!

Spotlight: Get inspired by successful small business owners

Spotlight: PeeqSee Offers an Interactive Social App PeeqSee is a social media app that allows people to post images and add interactive features to make them fun. Can be used on mobile or desktop. Get Inspired by other Spotlights!

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Small Business Trends Magazine

Winter 2015 - Business Planning This Winter 2015 edition of the digital Small Business Trends Magazine focuses on Business Planning. Click the image to the left to read online. Or, SUBSCRIBE HERE to download, save or print the magazine.

You are receiving this e-mail as part of your Small Business Trends newsletter subscription. If you no longer want to receive this newsletter, please click here:  Unsubscribe. Questions? Please contact us. Having trouble viewing this email? Click here If this newsletter was forwarded to you and you would like to subscribe, sign up here. Copyright 2016 Small Business Trends LLC. All rights reserved. Small Business Trends, LLC. 3593 Medina Rd. #160 Medina, Ohio 44256 United States (888) 842-1186

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10 Benefits of SMS Text Marketing

Newsletter | April 19, 2016

10 Amazing Results from SMS Text Marketing The world of digital marketing has evolved drastically over the course of the last decade. There are now more ways than ever to reach potential customers. But to be honest, some methods are drastically more effective than others. Believe it or not, mobile marketing has actually risen to become one of the most efficient forms of advertising out there. By capitalizing upon the global populations increasing smartphone addiction, brands are already using mobile messaging to engage would-be super fans in loads of new and innovative ways. Here are some of the amazing results received when you text customers through an SMS marketing campaign.

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Get Networked: Where to meet people and find new opportunities!

2016 Small Business Book Awards - Nominations Opened March 2! Apr 27 - Online Calling all Business Book Authors, Promoters, Publishers and Readers - we’ve opened up the nominations for the 2016 Small Business Book Awards! NOMINATE your favorite business books published in 2015 by April 27th today. Read More Discover more events on the Small Business Trends event calendar or Submit your small business event for Free!

Spotlight: Get inspired by successful small business owners

Spotlight: Punkpost Updates an Old Communication Method Punkpost is bringing the personal touches of the past into the present. Want to send a handwritten note to clients? Text your messages to Punkpost and they'll handle the rest. Read how the company is doing this in this week's Small Biz Spotlight. Get Inspired by other Spotlights!

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Small Business Trends Magazine

Winter 2015 - Business Planning This Winter 2015 edition of the digital Small Business Trends Magazine focuses on Business Planning. Click the image to the left to read online. Or, SUBSCRIBE HERE to download, save or print the magazine.

You are receiving this e-mail as part of your Small Business Trends newsletter subscription. If you no longer want to receive this newsletter, please click here:  Unsubscribe. Questions? Please contact us. Having trouble viewing this email? Click here If this newsletter was forwarded to you and you would like to subscribe, sign up here. Copyright 2016 Small Business Trends LLC. All rights reserved. Small Business Trends, LLC. 3593 Medina Rd. #160 Medina, Ohio 44256 United States (888) 842-1186

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Effective Cloud Security Practices

Newsletter | April 12, 2016

Cloud Security Demystified Cloud-based IT systems fulfill important functions in almost every modern industry. Companies, non-profits, governments, and even educational institutions use the cloud to expand market reach, analyze performance, manage human resources and offer improved services. Naturally, effective cloud security governance is essential for any entity that wants to reap the benefits of distributed IT. Like every IT domain, cloud computing has unique security concerns. Although the very idea of keeping data safe in the cloud has long been considered an impossible contradiction, widespread industry practices reveal numerous techniques that deliver effective cloud security.

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Get Networked: Where to meet people and find new opportunities!

2016 Small Business Book Awards - Nominations Opened March 2! Apr 27 - Online Calling all Business Book Authors, Promoters, Publishers and Readers - we’ve opened up the nominations for the 2016 Small Business Book Awards! NOMINATE your favorite business books published in 2015 by April 27th today. Read More Discover more events on the Small Business Trends event calendar or Submit your small business event for Free!

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Spotlight: Bookly Uses Cloud Technology to Simplify Bookkeeping Balancing the books is probably one of the more dreaded but necessary tasks that are part of the joy of running your own business. Bookly provides a cloud-based solution for small businesses to ease the pain of bookkeeping. Get Inspired by other Spotlights!

Book Review: What to read next

"Driven by Difference:" Embracing Diversity Is Your Innovative Advantage Being known as a diverse organization or company is all well and good but as the leader of the company, knowing what to do with that diversity within your company is key to your future. Read More Check out more books!

Small Business Trends Magazine

Winter 2015 - Business Planning This Winter 2015 edition of the digital Small Business Trends Magazine focuses on Business Planning. Click the image to the left to read online. Or, SUBSCRIBE HERE to download, save or print the magazine.

You are receiving this e-mail as part of your Small Business Trends newsletter subscription. If you no longer want to receive this newsletter, please click here:  Unsubscribe. Questions? Please contact us. Having trouble viewing this email? Click here If this newsletter was forwarded to you and you would like to subscribe, sign up here. Copyright 2016 Small Business Trends LLC. All rights reserved. Small Business Trends, LLC. 3593 Medina Rd. #160 Medina, Ohio 44256 United States (888) 842-1186

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Which Generation is The Most Tech-Savvy?

Newsletter | April 5, 2016

All Owners Know the Value, but Millennials Tap Tech Quicker Hold onto your socks: Millennials are the most tech-savvy generation. Okay, that's really not so surprising. Born into the Information Age, most Millennials are digital savants compared to Gen Xers and Baby Boomers who have had to adjust and adapt to today's technology. But across generations, most small business owners agree: Keeping up with technology is important to stay competitive.

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Get Networked: Where to meet people and find new opportunities!

2016 Affiliate Management Days Conference Apr 03 - San Francisco, CA Affiliate Management Days San Francisco 2016 is the "must attend" event for marketing managers and everyone responsible for their company’s affiliate marketing strategy, management and operations. Whether you have an existing affiliate program or you are creating a new initiative, AM Days offers you the most valuable insight into how other online retailers are successfully implementing and managing their affiliate programs. Use this 15% off discount code "SBTAMD15" to receive a discount on your registration! Read More Discover more events on the Small Business Trends event calendar or Submit your small business event for Free!

Spotlight: Get inspired by successful small business owners

Spotlight: Zyrobotics Creates Inclusive Educational Products Zyrobotics is an educational small business and its goal it to create tools to aid that effort that are truly inclusive. Read more about the company and its mission in this week's Small Biz Spotlight. Get Inspired by other Spotlights!

Book Review: What to read next

Employee Engagement Begins When Employees "Own" Their Company Are you looking for a better way to motivate your team? You've probably heard about the importance of having more employee engagement. "A Company of Owners" looks at how to create that engagement in an unexpected way. Read More Check out more books!

Small Business Trends Magazine

Winter 2015 - Business Planning This Winter 2015 edition of the digital Small Business Trends Magazine focuses on Business Planning. Click the image to the left to read online. Or, SUBSCRIBE HERE to download, save or print the magazine.

You are receiving this e-mail as part of your Small Business Trends newsletter subscription. If you no longer want to receive this newsletter, please click here:  Unsubscribe. Questions? Please contact us. Having trouble viewing this email? Click here If this newsletter was forwarded to you and you would like to subscribe, sign up here. Copyright 2016 Small Business Trends LLC. All rights reserved. Small Business Trends, LLC. 3593 Medina Rd. #160 Medina, Ohio 44256 United States (888) 842-1186

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