How does a company scale-up support without breaking the bank? Here are five things to keep in mind.
Newsletter | November 3, 2020 | | |
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ProTips: 5 Ways to Scale Customer Support Without Breaking the Bank Customer support directly impacts customer loyalty, revenue churn, and customer lifetime value (CLV). As businesses grow, scaling customer support is important to deliver the same level of customer experience. But how does a company scale-up support without breaking the bank? Just increasing the team size by hiring more agents isn't enough, as there are many other factors at play. Here are five things to keep in mind while scaling support. Read More >> | |
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Establishing Your Brand Story and Voice Webinar Nov 03 - Online Learn how to find, incorporate, and use your brand's voice throughout your website to increase website traffic, improve customer engagement, and drive brand loyalty. See how to write an awesome About Us page and use keywords for SEO. Learn More >> | | Discover more events on the Small Business Trends event calendar or Submit your small business event for Free! |
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