November 19, 2013 | Black Friday is fast approaching (in fact, this year there will be two Black Fridays as Thanksgiving and the first day of Hanukkah fall on the same day - a rarity that won't happen for another 70,000 years). With competition for shoppers' dollars stiffer than ever, is your small business prepared to offer the kind of holiday customer service needed to stand out in the crowd? Here are some holiday customer service tips to get your business's customer service in shape for the holidays. |
What's New | Joshua Sophy - November 19, 2013 In case the point has not been adequately made, your business must be accessible via mobile. By 2019, smartphone subscriptions worldwide are predicted to reach about 5.6 billion. This means more… |  | | | Rieva Lesonsky - November 19, 2013 States are cracking down on companies that misclassify their employees as independent contractors, Bloomberg reports . Labeling someone an independent contractor means companies don't have to withhold or pay… | Anita Campbell - November 19, 2013 The U.S. government shutdown in October had a significant negative impact on small business lending, according to the Biz2Credit Small Business Lending Index . The Index is a monthly analysis… | | Al Davidson - November 18, 2013 Many sales people are familiar with the concept of the "sales funnel," with the idea that every sale starts with a large pool of prospects. Then they are eventually… | Joshua Sophy - November 18, 2013 Sure, it seems these days that Google Glass grabs the headlines . But it turns out more people say they would be likely to choose smartwatches over glasses, when… |
What the Smartest Voices Have to Say | | | Brent Leary - November 15, 2013 While the lion-share of attention goes more to marketing, promotion and customer service when it comes to social media, using it during the sales cycle can be just as important… |  | |
Blast From The Past: What Was Hot One Year Ago? | Lisa Barone - November 20, 2012 You're on Facebook to communicate with your customers and increase social interaction. But are you unknowingly falling victim to some of the most common Facebook blunders business owners make and… |
Featured Expert Each week we feature a Small Business Trends expert author. Join us as a guest author and maybe it can be you! | | | Megan Totka is the Chief Editor for Chamber of Commerce. Chamber specializes in helping SMB's grow their business on the Web while facilitating the connectivity between local businesses and more than 7,000 Chambers of Commerce worldwide. Megan specializes in reporting the latest business news, helpful tips and reliable resources and provides advice through her column on the Chamber blog. More |  | | Find Us Online
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